The customer isn’t always right

I’ve talked about the importance of showing up if you want to build great customer relationships. I used my Borders experience to make that point. I’d like to take that story a step further and explain why not only showing up was important, but that I showed up to explain to the CEO of BordersRead more…

How to build a vendor relationship

Successful business owners are always looking for ways to build good relationships with their customers. But many businesses forget that having a good relationship with their vendors is also critical to their success. Just like with customers, apply the ‘golden rule’ to vendors as well. AlwaysRead more…